FREQUENTLY ASKED QUESTION

General Information

What services do you offer?

We specialize in custom web development, including website design, eCommerce solutions, content management systems (CMS), mobile app development, and website maintenance. We also offer branding, SEO optimization, and digital marketing services to help your website perform at its best.

How long have you been in business?

We began our journey in March 2025. Our first move created a legacy that continues to this day. It marked a remarkable step in the history of SKL, and since then, we have collaborated with numerous companies from various industries across Sarawak.

What industries do you specialize in?

We’ve worked with clients across a wide range of industries, including eCommerce, healthcare, education, real estate, non-profits, and tech. We tailor our solutions to meet the unique needs of each industry, ensuring your website achieves its business goals.

What makes your company different from other web development agencies?

We focus on delivering personalized service and long-term partnerships. Our team takes the time to understand your vision, goals, and audience to create a solution that’s tailored to your exact needs. We also prioritize transparency, keeping you informed every step of the way.

Project Process

What is your web development process?

Our process includes several phases:

1. Discovery: We begin by understanding your business needs and goals.

2. Design: Our designers create mockups and prototypes based on your vision.

3. Development: Our developers bring the design to life with custom code.

4. Testing & Launch: We test the website for functionality, compatibility, and performance before launching.

5. Ongoing Support: After launch, we provide ongoing maintenance and updates as needed.

How long does it take to complete a website?

The timeline depends on the scope of the project and can take 2 weeks or more, depending on the client's request. On average, a small business website takes about 4-6 weeks to complete, while more complex projects, such as eCommerce sites or custom web apps, may take 8-12 weeks or longer.

Do you provide ongoing support after the website is launched?

Yes, we offer website maintenance and support services to ensure your site stays up to date, secure, and running smoothly. You can choose a support plan that fits your needs.

What do you need from me to start the project?

To get started, we’ll need a brief about your business, your goals, any content (e.g., text, images), and an idea of your preferred design style. We’ll also discuss any technical requirements, such as hosting preferences or third-party integrations.

Pricing & Payment

How much does a website cost?

The pricing is flexible and depends on the complexity and scope of the project. We’ll provide a detailed proposal with pricing after discussing your specific needs.

What payment methods do you accept?

We accept payments via credit card, bank transfer, and PayPal. Payments are typically made in stages—an initial deposit to start the project, followed by progress payments, and a final payment upon project completion.

Can I pay in installments?

Yes! We offer flexible payment plans for larger projects. We’ll break the total cost into manageable payments, based on project milestones, so you can pay as we make progress.

Technical Information

What platforms do you work with (e.g., WordPress, Shopify, custom development)?

We work with a variety of platforms, including WordPress, Shopify, Squarespace, and custom PHP/JavaScript development. If you're unsure what platform is best for your project, we’ll help guide you based on your goals, budget, and scalability needs.

Do you optimize websites for SEO?

Yes, all of our websites are built with SEO best practices in mind. We optimize your site’s code, images, and metadata to ensure it ranks well on search engines. We also offer full SEO services, including keyword research, content optimization, and backlink strategies.

Will my website be mobile-friendly?

Absolutely! We design all of our websites with a mobile-first approach, ensuring your site looks and functions beautifully on all devices, including smartphones and tablets.

Can you help with website hosting and domain registration?

Yes, we offer web hosting and domain registration services as part of our comprehensive packages. If you already have a hosting provider, we’ll work with them to ensure a smooth integration.

Support & Maintenance

Do you provide website maintenance after the project is complete?

Yes, we offer ongoing maintenance services, including software updates, security patches, content updates, and minor design tweaks. You can choose from monthly or yearly maintenance packages to keep your website running smoothly.

Can you update my website in the future?

Of course! Whether you need to add new features, update content, or redesign certain parts of the website, we are happy to assist with future updates. We also provide ongoing support to make these changes as needed.

What happens if I encounter issues with my website?

If you encounter any issues, you can reach out to our support team. We’ll troubleshoot and resolve the problem as quickly as possible, and provide advice on how to avoid similar issues in the future.

Do you offer training on how to update my site?

Yes, we offer training for your team to manage and update content on your website, including how to add blog posts, product listings, and other updates. We can provide a one-on-one session or create a tutorial depending on your preference.

Portfolio & Case Studies

Can I see some examples of websites you've built?

Absolutely! You can check out our portfolio page to view a selection of websites we've built for various industries. If you’d like more specific examples, we can also provide case studies that showcase the results we’ve achieved for clients.

Do you have any case studies that show your success with clients?

Yes, we have detailed case studies showcasing how we've helped clients improve their online presence, drive traffic, and increase conversions. Please contact us for case studies related to your industry or specific project type.

What industries do you have experience in?

We have experience in a wide range of industries, including eCommerce, healthcare, education, real estate, tech, and non-profits. We tailor our approach to suit each industry’s unique needs.